Refund policy

We want you to shop with confidence. If you’re not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Conditions

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging and accessories
  • Be accompanied by proof of purchase

Refunds

Once your returned item has been received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method.

Return Shipping

Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll resolve the issue as quickly as possible.

Need Help?

For any questions regarding returns or refunds, contact us anytime at:

contact@theluanstore.com